Chaport is a modern customer messaging software designed to streamline communication between businesses and their customers. It offers a comprehensive suite of tools including live chat, chatbots, multi-channel messaging, and a knowledge base, all integrated into a user-friendly interface. Chaport aims to make customer interactions as easy and enjoyable as chatting with friends, while providing powerful features for sales, support, and marketing teams. The platform is suitable for businesses of all sizes, from startups to enterprises, across various industries.

Chaport is a modern customer messaging platform that combines live chat, chatbots, multi-channel support, and knowledge base capabilities in a simple interface. It offers real-time communication with website visitors, automated chatbots, integration with social media channels, self-service options, mobile apps, and integration with other business tools. Live Chat: Engage in real-time conversations with website visitors to provide instant support and increase sales Chatbots: Automate sales and support processes with AI-powered chatbots that can answer common questions 24/7 Multi-Channel Support: Manage conversations from live chat, Facebook, Telegram, and Viber all in one unified inbox Knowledge Base: Create a self-service portal for customers and activate an FAQ bot to suggest relevant articles in chat Mobile Apps: Access the platform on-the-go with mobile apps for iOS and Android, syncing across all devices

E-commerce Sales: Provide real-time product assistance to shoppers and use chatbots to recommend items, increasing conversions Customer Support: Offer instant help via live chat and automate responses to common inquiries with chatbots Lead Generation: Engage website visitors proactively with auto-invitations and qualify leads using chatbots Education: Answer prospective student questions and provide enrollment information through multiple channels

User-friendly interface that's easy to set up and use Comprehensive feature set combining live chat, bots, and multi-channel support Flexible pricing plans including a free option for small businesses

Some advanced features like auto-invitations only available on paid plans Mobile app notifications reported to be unreliable by some users

Sign up for a Chaport account: Go to app.chaport.com and sign up for a free account to get started with Chaport. Install the Chaport widget on your website: Copy the installation code provided by Chaport and add it to your website's HTML. This will add the live chat widget to your site. Customize the chat widget: Go to Settings in your Chaport dashboard to customize the appearance of the chat widget, including colors, position, and operator photos. Set up auto-invitations: Create automatic chat invitations to proactively engage visitors based on rules you specify, like time on page or pages visited. Create saved replies: Prepare answer templates for common questions so you can quickly respond to visitors. Install mobile apps: Download the Chaport mobile apps for iOS and Android to chat with visitors on the go. Set up integrations: Connect Chaport to your other tools using Zapier or the API to sync customer data and automate workflows. Add chatbots: Create chatbots to automatically answer common questions and qualify leads, even when you're offline. Enable multi-channel support: Connect channels like Facebook and Telegram so you can respond to messages from all platforms in one place. Monitor reports: View real-time reports on chat volume, response times, and agent performance to optimize your customer messaging.