Sapling, founded in 2019 and based in San Francisco, is a language model platform developed by former engineers and researchers from Berkeley, Google, Meta, and Stanford. It serves as an AI assistant for business communication, designed specifically for enterprise applications and customer-facing teams. The platform integrates with various CRMs and messaging platforms, offering both pre-built integrations and developer API/SDK options for customized implementations.

Sapling is an AI-powered language model copilot designed for customer-facing teams that integrates with CRMs and messaging platforms. It offers real-time response suggestions, autocomplete functionality, grammar checking, and knowledge management capabilities to improve communication efficiency and quality. The platform includes advanced features like conversational insights, enterprise-grade security, and seamless integration with popular business tools. Sapling SuggestTM: Provides real-time response suggestions from a team response bank, allowing agents to quickly respond to customer inquiries with relevant, pre-approved content Autocomplete EverywhereTM: Deep learning-powered autocomplete suggestions across messaging platforms with snippet macros for quick insertion of common responses Advanced Grammar Checking: Catches 60% more language quality issues than other tools using machine learning trained on millions of English sentences, with quality scoring and error reports Knowledge Distribution System: Centralized snippet library accessible across web applications with fast search capabilities for compliance, upselling, training, and onboarding

Customer Support Teams: Enables support agents to respond faster and more accurately to customer inquiries while maintaining consistent communication quality Sales Teams: Helps sales representatives compose personalized responses and maintain professional communication with prospects across different platforms Enterprise Communication: Provides organizations with secure, compliant, and efficient communication tools while maintaining quality standards across teams

Quick two-click installation and easy integration with existing platforms Enterprise-grade security features including encryption and PII redaction Comprehensive analytics and insights for team performance monitoring

Subscription costs may be high for smaller businesses Learning curve to fully utilize all features Some users report occasional unreliable results in AI detection capabilities

Sign up for an account: Register for a Sapling account using your email address. A free trial of Sapling Pro is available for 1 month with no credit card required. Install the browser extension: Install Sapling's browser extension to use it across different websites and platforms. This enables grammar checking, autocomplete, and other features. Connect to your platforms: Integrate Sapling with your existing tools like ServiceNow, Salesforce, Zendesk, Amazon Connect, or Twilio Flex through their available integrations. Set up snippets library: Create and organize commonly used responses in the snippets library for quick access. These can be inserted using text expansion shortcuts/macros. Enable Sapling Suggest: Activate Sapling Suggest to get real-time response suggestions from your team's response bank while chatting with customers. Use Autocomplete Everywhere: While typing, use the [tab] or [`] key to accept AI-powered autocomplete suggestions that appear across your messaging platforms. Monitor grammar and language quality: Review and accept Sapling's grammar and spelling suggestions that appear underlined in red to maintain professional communication. Access analytics and insights: Use the analytics dashboard to monitor team performance, quality scores, and gain insights from customer conversations through natural language processing. Configure security settings: Set up security features like SSO, SCIM, and MFA if needed. Configure PII redaction and other security policies according to your requirements.